Frequently Asked Questions

Lumo Earplugs are designed with premium noise-filtering technology that reduces disruptive noise while preserving essential sounds. Made with soft, hypoallergenic silicone, they provide a comfortable, custom fit and are packaged in a luxurious magnetic box for safe storage and travel.

Lumo Earplugs do not perform active noise-cancelation like AirPods or other noise-canceling headphones. They are designed to reduce and muffle environmental noise, lowering sound by up to -28dB. You will still hear sounds, but at a significantly reduced level.

  • Soft sounds like breathing, the hum of a fridge, or a dishwasher will most likely be inaudible.
  • Medium sounds such as a TV in another room, distant traffic, or a flushing toilet will be reduced to faint murmurs.
  • Loud sounds like sirens, a dog barking, or fireworks will still be audible, but at a much lower volume.
  • Snoring varies in volume. Softer snoring may be completely blocked out or barely heard, while louder snoring (which can reach up to 100 dB) will still be noticeable, although less intense.

Yes! Lumo Earplugs are designed to be comfortable for extended wear, making them ideal for sleeping, studying, commuting, or any situation where you need a quieter environment.

Absolutely. Lumo Earplugs are designed for long-term use, with durable materials that maintain quality over time. Just make sure to clean them regularly to ensure optimal performance and hygiene.

Lumo Earplugs they’re made from durable silicone, which makes them super easy to clean. You can either submerge them in water for a quick rinse or simply use a damp cloth with a bit of soapy water. 

For a deeper clean, detach the ear tips and wash them separately. Make sure that they are completely dry before you reassemble and use your ear plugs. 

Steer clear of chemicals and sharp objects when cleaning your earplugs.

Included Sizes

  • Your earplugs come with size M tips attached. Tip sizes XS, S, and L are also included in your box.

Choosing the Right Size

  • Size M fits most users, but try all sizes to find the most comfortable fit. The correct size will seal your ear canal without discomfort.
  • Just a heads up, you might need different sizes for your left and right ear.

Adjustments

  • If they feel loose, tend to fall out or if you hear no difference in noise reduction, go up a size. 
  • If they’re too tight or stick out, go down a size. 
  • To test the fit, move your jaw from side to side – if they’re inserted correctly, they should stay put.
  • A good seal will make your own voice sound louder to you.

With proper care, Lumo Earplugs are highly durable and can last for several years. Their longevity depends on usage and care, so regular cleaning is recommended.

Simply scan the QR code included in your package to register your product for warranty protection. You’ll be prompted to fill in your details, which ensures you're covered if you need assistance. If you cannot find your package, simply click here and fill in the warranty form.

Yes, we offer a 30-day satisfaction guarantee. If you’re not happy with your purchase, contact our customer service team within 30 days of receipt for a refund or exchange. Items must be in their original condition with all packaging intact.

We design Lumo Earplugs with comfort as our top priority, using only premium materials. Our silicone ear plugs are fashioned from ultra-soft, food-grade silicone for a gentle, soothing fit.

We’re here to help! If you have any questions or need further assistance, please contact our customer support team at support@lumoearplugs.com.